We have notices today in our area about people calling customers (One of ours just had this happen) and claiming to be with the FBI having refunds of money due to a unnamed person using their ID. They claim that if you give them your bank info they will get the money put into their accounts. It is actually happening all over our area and we are informing our customers to call the authorities. Is there anything that the bank needs to do in addition to giving them the advice not to release any info and call the police???

Try to get the word out to your area that consumers shouldn't fall for this, try different mediums. And prepare your employees in case they get a claim. They can also spread the word.

Make a PSA endorsed by your bank over local TV and radio stations....the PR will be excellent and a much-needed service will be filled.

I did contact our local radio station and they already did a story on it, as it is now around 3 communities surrounding us. Thanks for the input, hopefully they will find out who is doing it as they are targeting the elderly and that is awful. We'll see what happens! Thanks sagain.

You should forward any information about Fraudulent Schemes to the FDIC's Special Activities Section, 550 17th St NW, Room F-4040, Washington DC 20429 or e-mail to alert@fdic.gov

It might also me a good idea to notify the Federal Trade Commission at uce@ftc.gov

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It might also me a good idea to notify the Federal Trade Commission at uce@ftc.gov

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That may or may not work. The "uce" stands for unsolicited commercial e-mail (spam) and that address is normally used for forwarding spam to FTC.

I think I would also call the FBI and let them know you are hearing these complaints. Since the caller is representing himself/herself as an FBI agent, the FBI may have more than just a passing interest in the problem.