Was wondering if anyone has a similar model or knows details behind PNC Financial Group Inc.'s universal branch. PNC has been the most visible on this concept but it appears more and more institutions are now implementing this business model. Concept is basically that you have one employee that can handle every and any part of a transaction. Employees are considered "financial consultants" and can handle anything a customer desires from cash to a loan etc. One stop shop where it is as easy and efficient for the customer as possible. There is quite a bit of articles on the concept out there but nothing that mentions the segregation of duties/control aspect. If someone is employing this concept would they mind sharing how they reduce the risks associated with having no segregation of duties? What are some of the controls in place throughout the process (can approve a loan but not fund a loan) or compensating controls or monitoring they are employing from an internal fraud risk standpoint?

Thanks