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#1933770 - 06/18/14 07:38 PM Direct Dispute Response
RR Sarah Offline
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RR Sarah
Joined: Mar 2004
Posts: 2,484
Up North
We have received a direct dispute from a customer. He says he is a victim of identity theft and wants us to modify the information we have reported to the credit bureaus. This is a vehicle repo and we recovered amounts owed to us via the sale of the vehicle so I believe the loan is reporting as a zero balance but with late payment history. At any rate, I can go back in the history of the loan and see where he paid by personal check (when he did pay). Can I send a letter back to him asking him to prove that those weren't his checks? We are no longer reporting info on this loan as it was closed in 2011 but it is still out there.
Last edited by RR Sarah; 06/18/14 07:39 PM.
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Sometimes you have to burn a few bridges to keep the crazies from following you.

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#1942147 - 07/17/14 03:00 PM Re: Direct Dispute Response RR Sarah
river girl Offline
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Joined: Nov 2004
Posts: 1,005
When we have someone claim "identity theft" we require them to provide either the police report or fill out the FTC ID Theft Affidavit.

That usually stops them unless it is truly ID theft.

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#1943255 - 07/18/14 09:10 PM Re: Direct Dispute Response river girl
RR Sarah Offline
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RR Sarah
Joined: Mar 2004
Posts: 2,484
Up North
I pulled his file and he has been filing frivolous disputes for years. The current dispute was a form letter. In my reply letter I told him that in order for us to answer his dispute we would need a theft affidavit or a police report. I don't anticipate we will hear back from him.
_________________________
Sometimes you have to burn a few bridges to keep the crazies from following you.

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#1944549 - 07/23/14 03:29 PM Re: Direct Dispute Response RR Sarah
husker14 Offline
Member
Joined: Aug 2005
Posts: 50
Since you mentioned frivolous disputes, we are getting hammered with these, does anyone have an effective way to handle these and eliminate the constant repetitive disputes.

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#2214480 - 05/29/19 12:55 PM Re: Direct Dispute Response RR Sarah
complyorelse Offline
Gold Star
Joined: Nov 2007
Posts: 441
U.S.
We received a dispute through e-Oscar from someone claiming they were a victim of identity fraud and that the loan account was fraudulently opened. The loan paid off four years ago. It was a CD secured loan - the CDs were opened a year or so before obtaining the loan. The former customer provided an FTC ID Theft Report dating back to around the time the loan was obtained with the dispute along with a copy of their identification and utility bill. There was also a very poorly written letter that is clearly from a credit repair company. We have only been asked to confirm the identification. Do we have any other responsibility? Our procedure doesn't really delve into a scenario for a paid off loan that someone disputes through e-Oscar.

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#2214610 - 05/30/19 04:16 PM Re: Direct Dispute Response RR Sarah
complyorelse Offline
Gold Star
Joined: Nov 2007
Posts: 441
U.S.
Any thoughts on this? I need to respond to the dispute and am at a loss. Thank you.

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