Our loan servicing area sends letters to our customers related to uncashed cashier checks issued by the Bank to the customer. One option they give the customer is to reply that they received the check and are not owed any money connected with this check. What do we do now? Do we take their word for it and just void the check? Do we escheat to the state? The customer is not asking for a reissue.

Thanks!

I'm no expert on this topic, but trying to think through this logically - how would you reconcile to auditors that you issued the check for a reason (overpayment, etc), but now the customer says they aren't owed anything....seems like there would be a problem with voiding. Seems you would want these to go the escheat route, even though it takes more work.