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#1951333 - 08/08/14 09:58 PM Not recieving statement a reg e error?
elebra Offline
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Joined: Apr 2009
Posts: 108
Is the fact that someone did not receive their statement an reg e error needing resolution? Does it matter if it was mailed or emailed?

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eBanking / Technology
#1951366 - 08/09/14 01:41 PM Re: Not recieving statement a reg e error? elebra
rlcarey Online
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rlcarey
Joined: Jul 2001
Posts: 83,229
Galveston, TX
§ 1005.11 Procedures for resolving errors.

(a) Definition of error. (1) Types of transfers or inquiries covered. The term “error” means:

(vii) The consumer's request for documentation required by § 1005.9 or § 1005.10(a) or for additional information or clarification concerning an electronic fund transfer, including a request the consumer makes to determine whether an error exists under paragraphs (a)(1)(i) through (vi) of this section.
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#1951525 - 08/11/14 03:55 PM Re: Not recieving statement a reg e error? elebra
John Burnett Offline
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John Burnett
Joined: Oct 2000
Posts: 40,086
Cape Cod
Just to make this clear -- the fact that the statement didn't reach the customer isn't an error under Regulation E, as long as you sent it. But the customer's asking about the statement and transactions is likely to be an error under the paragraph that Randy has quoted. And it's also an opportunity for the bank to try to determine why the statement didn't arrive.
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