How do other banks handle situations where the elderly person is convinced they're not about to become a victim and still want to wire $ to fraudsters overease, even after speaking with the USSS, the CEO of the Bank,local law enforcement and the BSA Officer? We can't hold the $, we've contacted the Dept of Elder Affairs and law enforcement, but the customer still authorizes the transfers....we let the $ go, but, do we keep the account open? Customer has been with us over 20 years. No $ in the account now, but still has direct deposit and lots of cash at a national bank. The National Bank does not want to talk to us about elder financial exploitation as activity on their end hasn't triggered any of their red flags.
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Lea, CRCM