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#1973307 - 10/31/14 02:44 AM OFAC Q: email response time
Anonymous
Unregistered

hi, i see on OFAC website has contacts methods including:

1)email
2)1800 number.
3)local hotline

kindly share in your experience which method gets you earliest/fastest response?

which method do you prefer/recommend using to get fastest response?

We often get lot of hits questions,so saving time is efficient. I'll be contact person for our institute,so i just want to be best prepared. thanks

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#1973518 - 10/31/14 07:30 PM Re: OFAC Q: email response time Anonymous
NotDoneYet Offline
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NotDoneYet
Joined: Jul 2010
Posts: 482
PA
We had one OFAC possible hit concern and used the 800 number.
Otherwise, we have lots of false positives, so contacting them doesn't apply almost all the time.

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#1973546 - 10/31/14 08:41 PM Re: OFAC Q: email response time Anonymous
Sunshine Lady Offline
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Sunshine Lady
Joined: Apr 2014
Posts: 620
I have called the 1800 number and had to leave a message, but they always call back.
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#1973550 - 10/31/14 08:47 PM Re: OFAC Q: email response time Sunshine Lady
Anonymous
Unregistered

thanks. ok, so 1800 number has some lag in response. How about 202 number is someone human being available to answer? no email using for contact? i thought that would be more reliable if something goes wrong we have something on record. But again response time is main thing.

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#1974049 - 11/04/14 07:18 PM Re: OFAC Q: email response time Anonymous
Buddy the Elf Offline
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Buddy the Elf
Joined: May 2002
Posts: 972
first lily pad on the right
Your best bet is to call. I have always gotten a fairly quick response. However, I sent an e-mail once and NEVER got a reply.
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#1974072 - 11/04/14 08:06 PM Re: OFAC Q: email response time Anonymous
Aggs Offline
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Joined: Nov 2009
Posts: 1,331
Hoosier Country
I had to call the 800 number recently and left a voicemail. I received a call back in less than 30 minutes.

This was a HUGE improvement from several years ago when I kept calling and leaving voicemails and didn't get a call back for about 3 days. eek
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Opinions expressed in these threads are my own and not my employer's.

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