Skip to content
BOL Conferences Top Gun 23
Thread Options Tools
#1971104 - 10/22/14 04:24 PM Interactive Teller Machines (ITMs)-Any Suggestions
Kay Offline
100 Club
Joined: Mar 2004
Posts: 248
Midwest
We are going to be using Interactive Teller Machines - Does anyone have experience with this new techology and have recommendations on issues that should be considered for compliance?

I searched for previous threads on this topic and there is not much to go on.

Any comments on this matter will be appreciated.

Return to Top
General Discussion
#1971124 - 10/22/14 04:53 PM Re: Interactive Teller Machines (ITMs)-Any Suggestions Kay
Pale Rider Offline
10K Club
Pale Rider
Joined: Aug 2002
Posts: 34,318
under the Lone Star
Some of the larger banks consider these the branches of the future. Interaction with a live person via video, but having no lobby or drive through available.

In that sense, it could be considered a branch.
_________________________
Societies that do not find work in and of itself "pleasing to God and requisite to Man," tend to be highly corrupt.


Return to Top
#1971332 - 10/23/14 12:46 PM Re: Interactive Teller Machines (ITMs)-Any Suggestions Pale Rider
Kay Offline
100 Club
Joined: Mar 2004
Posts: 248
Midwest
Are there any Bankers out there that have ITMs that could provide some insight?

Return to Top
#1971864 - 10/24/14 04:16 PM Re: Interactive Teller Machines (ITMs)-Any Suggestions Kay
Milby Offline
Platinum Poster
Joined: Apr 2007
Posts: 953
Tejas
Never installed, but took a long hard look at them.

ATMs are ATMs so follow the normal guidelines for ATMs.

As far as the video customer service, treat it the same as your customer service phone number, web chat, or other remote service channel. You'll have capacity considerations for long video chats, so you might opt to only keep the audio or purge video on the same timeframe you purge your customer service phone recordings. Even though it is interactive that doesn't make it any different than a normal ATM with the ability to call customer service. I can shadow/emulate a user in online banking and make that experience interactive... doesn't make it a branch.

Return to Top
#1982621 - 12/11/14 09:16 PM Re: Interactive Teller Machines (ITMs)-Any Suggestions Kay
isaidno Offline
100 Club
Joined: Feb 2007
Posts: 129
If the Interactive Teller Machine (ITM) scans the checks and captures them into the ITM, The remote teller views the check images real time and the ITM creates an X.9 virtual copy, is the transaction considered Reg. E or Check 21? The bank will have the original check and destroy them once the transactions post. It could be a period of time before they are destroyed, but not sure what others do.

Any input is appreciated.

Return to Top