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#1982627 - 12/11/14 09:27 PM Response to Survey a Complaint?
Soccer Offline
Diamond Poster
Joined: Jan 2010
Posts: 1,018
If the bank conducts a Mortgage customer satisfaction survey and the customer voices negative comments or concerns on the survey form would they be considered a complaint?
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#1982647 - 12/11/14 10:07 PM Re: Response to Survey a Complaint? Soccer
HappyGilmore Offline
10K Club
Joined: Jun 2004
Posts: 19,534
Pulling people out of the ditc...
I think it depends on what the comments are...if they are not happy with the brand of coffee offered to customers in the lobby, i'd say no. if they feel that you provided misleading or incorrect information to them, i'd say yes.
Providing alternative truths since the invention of time

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