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#1988508 - 01/13/15 09:58 PM Effective Training - Regulation CC
complygirl Offline
Platinum Poster
Joined: Oct 2004
Posts: 822
midwest
Wanting input from other bankers on effective ways they have trained staff on Regulation CC. We have recently had an increase in violations/exceptions noted on deposit holds and want to provide more effective training to our staff. Any suggestions? Thanks.

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#1988516 - 01/13/15 10:06 PM Re: Effective Training - Regulation CC complygirl
Doug Hendrickson Offline
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Doug Hendrickson
Joined: Oct 2009
Posts: 3,927
This is always going to a tough one. We use a 'cheat sheet' [BOL modified] so that it makes it easier for a teller to understand the rules surrounding each of the types of exception holds.

We also train them on how to enter the information into the teller system.

They are REQUIRED to send a copy of the hold and the check(s) involved to the compliance officer each day. She then reviews it for completeness and accuracy and advised the teller and branch manager when a mistake has taken place. If so, the teller corrects the hold andre-notifies the customer.

The only thing missing is how we now incorporate those errors into their performance appraisal. If they know that it will affect the appraisal, and possibly affect any raise/promotion, if may cause them to pay more attention.

We don't do a lot of holds, so the compliance officer review is possible...if we did more, it might not be and she would then probably do a sample.
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I hear and I forget. I see and I remember. I do and I understand.--Confucius

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#1988519 - 01/13/15 10:08 PM Re: Effective Training - Regulation CC complygirl
rlcarey Online
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rlcarey
Joined: Jul 2001
Posts: 79,292
Galveston, TX
Based on many of the banks that I have visited, there is no effective training for Reg. CC smile Second review is the only sure fired way to avoid this issue.
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The opinions expressed here should not be construed to be those of my employer: PPDocs.com

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