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#1992197 - 01/29/15 04:43 PM XBOX Debit Card Dispute
lrvogl Offline
New Poster
lrvogl
Joined: Apr 2014
Posts: 8
Illinois
We have a customer who sold their XBOX Console and did not bother to remove thier account information that was tied to their debit card. The new owner of the XBOX was able to access the account, and has made several purchases with our customer's debit card through the console. Now our customer is disputing the purchases as unauthorized. Is this a Reg E dispute? Can we deny the claim?

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eBanking / Technology
#1992339 - 01/29/15 09:25 PM Re: XBOX Debit Card Dispute [Re: lrvogl]
deed305 Offline
Junior Member
Joined: Sep 2005
Posts: 47
California
Yes, this is a Reg E dispute. Cardholder claims unauthorized. I'm not sure why you would jump to denial when you most likely have chargeback rights.

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#1992387 - 01/30/15 02:13 AM Re: XBOX Debit Card Dispute [Re: lrvogl]
rlcarey Offline
10K Club
rlcarey
Joined: Jul 2001
Posts: 74,458
Galveston, TX
They handed them the box (access device) whether they realized it or not.
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#1992601 - 01/30/15 08:11 PM Re: XBOX Debit Card Dispute [Re: deed305]
lrvogl Offline
New Poster
lrvogl
Joined: Apr 2014
Posts: 8
Illinois
Thanks for backing me up - that's what I thought

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