Bookkeeping received a dispute from a customer who has recurring POS transactions. The reason for the dispute is that he wants the transaction stopped (he did authorize the transaction originally) and can't get ahold of the company.
Branch (with customer) was able to connect with the company. Problem solved, but Bookkeeping wants to know how to handle these types of disputes (or what they call "non-fraudulent" disputes. They are typically below the amount we are charged and not worth investigating.
I do not believe this would fall under the definition of an error, so can they not do anything and tell the customer they have to work with the merchant?
Opinions posted are not necessarily those of my employer.