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#1993512 - 02/04/15 09:07 PM Recurring POS Tran disputed
JoAnne Offline
Platinum Poster
Joined: Feb 2001
Posts: 795
Michigan
Bookkeeping received a dispute from a customer who has recurring POS transactions. The reason for the dispute is that he wants the transaction stopped (he did authorize the transaction originally) and can't get ahold of the company.

Branch (with customer) was able to connect with the company. Problem solved, but Bookkeeping wants to know how to handle these types of disputes (or what they call "non-fraudulent" disputes. They are typically below the amount we are charged and not worth investigating.

I do not believe this would fall under the definition of an error, so can they not do anything and tell the customer they have to work with the merchant?
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Opinions posted are not necessarily those of my employer.

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Operations Compliance
#1993580 - 02/04/15 10:44 PM Re: Recurring POS Tran disputed JoAnne
David Dickinson Offline
10K Club
David Dickinson
Joined: Nov 2000
Posts: 18,762
Central City, NE
It's not a Reg E error, so you don't have to follow the error resolution procedures in Reg E. You can try to help the customer, but it's not your issue - yet. The customer can issue a stop payment. If it continues, it is your problem because now it's unauthorized.
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David Dickinson
http://www.bankerscompliance.com

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#1993783 - 02/05/15 04:48 PM Re: Recurring POS Tran disputed JoAnne
JoAnne Offline
Platinum Poster
Joined: Feb 2001
Posts: 795
Michigan
Thank you David.
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