A consulting firm [Booz Allen] was engaged by our S&L management (many years ago). There were a lot of long time employees let go, because management bought into the recommendations 100% without thinking too much on it [increase profitability to put the bank up for sale].
The Chairman walked into one of the branches a few weeks later and saw a line in his branch for the first time. Management offered to take him immediately, but he waited and while in line chatted with the customers. They realized there was deposit run-off because the bank lost the family atmosphere that had prevailed. Things reverted.......
Integrity. With it, nothing else matters. Without it, nothing else matters.