We had a customer come in with a tax refund check made out to her brother and sister in law. The check was marked for deposit only and not signed. It was deposited into an account for the sister and brother, and wanted cash back. The teller deposited the check, gave cash back to the customer-who was not on the check. We never processed the check and recovered the money. Besides excessive training for the teller involved in this scenario does anyone have any suggestions?
Also does anyone have noncompliance articles or penalties that can be assessed for this activity? There seems to be little consequences for employees and I'm trying to hand them something in the training that will make them realize this is a very serious matter.