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#2005174 - 03/31/15 01:38 PM CLOSING LOBBY ON SATURDAYS
cbrewster Offline
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Joined: Apr 2010
Posts: 170
We are looking at closing the lobby on Saturdays and just doing drive-thru only. How do we need to proceed with this? Is there anything that closing the lobby would negatively affect? Any guidance would be greatly appreciated.

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#2005183 - 03/31/15 01:57 PM Re: CLOSING LOBBY ON SATURDAYS cbrewster
The OG Zaibatsu Offline
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The OG Zaibatsu
Joined: Dec 2007
Posts: 1,713
Texas
Signs, signs, everywhere signs. I would set signs out for the next 30 days letting folks know that the lobby will be closed on Saturdays beginning 30 days from now. If there are any services that will now not be performed by drive through tellers, be sure the staff is ready to tell people about them. If those services will be provided at another location, be sure to let your staff know where to instruct folks to go on Saturdays.

The last thing you want is a surprised customer who does the same transaction every Saturday or even one Saturday a month come in without prior notice that they can't do that transaction on Saturdays.
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#2005298 - 03/31/15 05:48 PM Re: CLOSING LOBBY ON SATURDAYS cbrewster
swiggles Offline
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swiggles
Joined: Aug 2001
Posts: 7,351
Statement stuffers.
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#2005323 - 03/31/15 06:25 PM Re: CLOSING LOBBY ON SATURDAYS cbrewster
The OG Zaibatsu Offline
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The OG Zaibatsu
Joined: Dec 2007
Posts: 1,713
Texas
I don't think you have to go to the expense of statement stuffers, but it is a nice touch.
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Only two things that money can't buy, that's true love & homegrown tomatoes

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#2005338 - 03/31/15 06:37 PM Re: CLOSING LOBBY ON SATURDAYS cbrewster
Compl101TX Offline
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Compl101TX
Joined: Aug 2010
Posts: 378
W. TX
What about a statement message? Short and to the point will save you $ on the stuffers.
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#2005391 - 03/31/15 08:11 PM Re: CLOSING LOBBY ON SATURDAYS cbrewster
The OG Zaibatsu Offline
Diamond Poster
The OG Zaibatsu
Joined: Dec 2007
Posts: 1,713
Texas
Like I said, there's no requirement, so that would work. Signs in the lobby are more likely to be seen by folks who use the lobby regularly and may depend on it being open for important business.
Last edited by TheRealZaibatsu; 03/31/15 08:12 PM.
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Only two things that money can't buy, that's true love & homegrown tomatoes

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