My institution files the same way, with the initial detection at the teller line and then any aggregation/quality control is done backroom. We got rid of the old form due to the fact that it referenced the form 104, and created one that states "for internal use only" on it.
How exactly would you simplify the process? I guess where I'm confused is what exactly is confusing them? My tellers absolutely have difficulty filling out the form from time to time however I don't know if there's a way to get around that. We mimicked the sections on the current form within BSA e-filing for our new form....section a - persons on whose behalf the transactions were conducted and section b-individuals conducting the transaction if other than above. All the critical and non-critical fields are on there as well. As far as simplifying, I'm not really sure there's a way unfortunately, trust me we attempted!
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