Thread Options
#2013834 - 05/13/15 05:46 PM Additional transactions added to a Reg E claim
CARM9 Offline
100 Club
Joined: Feb 2011
Posts: 112
Need to get an opinion. If we open a Reg E claim and in the course of them returning an affidavit,(received after a case is already being investigated)the customer adds transactions to the form that was previously prefilled with what they originally disputed, do we start the clock over for the newly added transactions since the clock was already ticking from the first notification? I think we should open a NEW case for the new transactions in order to allow enough time to investigate and stay within Reg E timeframes as they are newly reported transactions?

Return to Top
Deposits and Payments
#2013891 - 05/13/15 06:59 PM Re: Additional transactions added to a Reg E claim CARM9
John Burnett Offline
10K Club
John Burnett
Joined: Oct 2000
Posts: 39,544
Cape Cod
Yes, set up a second case for the newly added transactions.
_________________________
John S. Burnett
BankersOnline.com
Fighting for Compliance since 1976
Bankers' Threads User #8

Return to Top
#2013906 - 05/13/15 07:29 PM Re: Additional transactions added to a Reg E claim John Burnett
CARM9 Offline
100 Club
Joined: Feb 2011
Posts: 112
Thank you John!!

Return to Top

Moderator:  John Burnett