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#2024900 - 07/02/15 09:31 PM Teller Incentives - Proof Work Accuracy
mhunt Offline
New Poster
Joined: Sep 2014
Posts: 2
Does anyone have a Teller Incentive for Proof Work Accuracy? If so could you share some information around your program. We are having a lot of errors on tickets, incomplete tickets, wrong tran codes,failure to check the math on checks deposited etc. Looking for a way to motivate.

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General Discussion
#2024915 - 07/02/15 11:05 PM Re: Teller Incentives - Proof Work Accuracy mhunt
Rocky P Offline
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Joined: Jun 2003
Posts: 7,650
Florida
Do not have an example, but after the training, make sure their cell phones are not allowed, eliminate access to facebook, e-mails, etc, which could break concentration.

I do not believe that a person should require an incentive to do their basic job correctly. If their compensation is above general market, that should be the incentive enough.

Sorry, old school - I do not believe in bonuses to do your basic job correctly.

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#2024939 - 07/03/15 12:14 PM Re: Teller Incentives - Proof Work Accuracy mhunt
rlcarey Offline
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rlcarey
Joined: Jul 2001
Posts: 83,219
Galveston, TX
Looking for a way to motivate.

Track the errors by teller, fire the worst offender and let every other teller know why they were let go. Or even better yet, just post the weekly results on the break room board.

I'm with Rocky, you should not have to incent people to do their jobs. It shows absolutely no pride in workmanship.

This really is a symptom of poor management and not bad tellers. Management has let it go on for way too long.
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#2025265 - 07/06/15 12:01 PM Re: Teller Incentives - Proof Work Accuracy rlcarey
Cape Codder Offline
Gold Star
Joined: Jul 2011
Posts: 413
We had same situation at former FI. We began tracking and reporting, by branch, the % of processing errors to total trans, with kudos to branches with lowest %. Results also included in Operational Performance section of quarterly branch score card (utilized for performance reviews). Worked well.
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#2025392 - 07/06/15 06:34 PM Re: Teller Incentives - Proof Work Accuracy mhunt
mhunt Offline
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Joined: Sep 2014
Posts: 2
Thank you for your comments and suggestions!
Last edited by mhunt; 07/06/15 06:45 PM.
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#2025536 - 07/07/15 01:49 PM Re: Teller Incentives - Proof Work Accuracy mhunt
osucpa Offline
Diamond Poster
Joined: May 2011
Posts: 1,406
I have found incentive balancing programs for tellers do not work. The accounting department does not have incentive for properly reconcing each general ledger account. All banks face issues with tellers. The best ones are identified quickly and advance, sometimes to the competition.

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