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#2028047 - 07/17/15 09:06 PM Safe Deposit Boxes - SCRA
cowgirlsrule Offline
100 Club
Joined: Jul 2014
Posts: 194
Arkansas
Can anyone tell me their procedures for Servicemembers before drilling a safe deposit box? Do you check the military website?

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Operations Compliance
#2028259 - 07/20/15 07:01 PM Re: Safe Deposit Boxes - SCRA cowgirlsrule
ComplianceGurl, CRCM Offline
Gold Star
Joined: Jul 2007
Posts: 497
I would be interested in this as well! :-)

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#2028398 - 07/21/15 02:34 PM Re: Safe Deposit Boxes - SCRA cowgirlsrule
Naise Offline
Member
Joined: Feb 2014
Posts: 91
We check to Service Member site and save the results with the contract. We updated our procedure following an audit.

I will say it's tough to get banking center associates to remember to do the search AND scan it in to our imaging department. After I did an initial change management review following the update, we moved the search responsiblity to one of our backend staffers; she already sent an email to banking center employees when the box was past due and we only drill like five a quarter so it was just easier for her to do the search as well.

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