Thread Options
#2031746 - 08/05/15 01:27 PM Debit Card
Overboard Offline
100 Club
Joined: Aug 2007
Posts: 192
For some reason some of our customers accounts were not debited on June 8th and 10th of this year when they used their debit card. Our operations department just received the list of those customers and are going to debit their account, it has been almost two months. This does not seem right to me. Any opinion's? Thanks

Return to Top
Deposits and Payments
#2031757 - 08/05/15 01:54 PM Re: Debit Card Overboard
BrianC Online
Power Poster
Joined: Nov 2004
Posts: 6,076
It sounds like you have a merchant that did not balance their credit card terminal for a couple of days and are now submitting the transactions for payment.

There is no such thing as a stale dated debit card transaction. VISA/MasterCard rules require that you attempt to post the transactions to your customers' accounts. If you are unable to post some of the transactions due to the account being closed or overdrawn and uncollectable, you may file a Late Presentment chargeback against the merchant for those transactions to recover the funds for the Bank.
Sola Gratia, Sola Fides, Sola Scriptura, Solus Christus, Soli Deo Gloria!

Return to Top

Moderator:  John Burnett