"The pre-qual is good for 1-year and is subject to current rates and collateral analysis."
With credit, a lot can change in a few months. In RE transactions, I believe that credit must be reverified after 90 days to ensure that nothing has changed. One year is going out a very long time. IMHO the time frame should be shortened drastically.
You should also encourage that someone in finance or risk has run the numbers on profitability. Although rates are expected to increase, the bank is giving away .25% (and waiving all closing costs)- when many banks and CR Unions have auto loans less than 2%.
It looks like the bank is desperate for business, or where marketing is the tail wagging the dog.
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Integrity. With it, nothing else matters. Without it, nothing else matters.