This is pretty new to have workpapers but someone may have some done. You mat consider reviewing the proposals out for comment and incorporating some of that, allowing they are not concrete. It may spur thoughts. Additionally, do you advertise, how do employees "sell" or discuss this with customers, are there standard talk-offs to answer common questions from customers, what are your policies for charge-offs, renewing into loans, refunding fees, etc.
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AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell