We have had an issue raised concerning privacy and non-affiliated check printers such as Current and Checks In The Mail. These companies call our call center frequently and ask to verify customer account information and to make sure that an account is open before printing and sending checks. This is a good thing, but we have no way of verifying that the person calling is actually from that company and that their intentions are good. For now we have elected to not provide them with any information, but they all seem so supprised when we refuse. I was wondering how other banks have the same situation and how they are handling it.

I know some banks are using Caller ID to make sure the caller is with the company they purport to be with. Others are getting a call-back number, using a reverse lookup to verify who the number is listed under, then calling back with the information.