Didn't get that from reading your OP. Thanks.
First, I see that your lockdesk controls the rates you disclose. Since there's no requirement for a rate lock to be in place, there's room here to consider changing your process. But addressing the current situation ---
Since you have a loan that's been disclosed on a CloD at a rate that's apparently high by 1/8%, you should determine quickly whether the disclosed APR is inaccurate (under 1026.22) when compared with the actual APR at which you intend to close. If it is not inaccurate under 1026.22, you can close with a new CloD at consummation that reflects the correct APR, rate and payments, and there's no need to delay the closing.
If the disclosed APR is inaccurate under 1026.22, before you can close at the lower rate you have to provide a new CloD and ensure that the closing is rescheduled so that the CloD is received at least three business days before consummation. That waiting period may be waived by the consumer if the delay causes the consumer to have a bona fide personal financial emergency (see 1026.19(f)(1)(iv)).
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John S. Burnett
BankersOnline.com
Fighting for Compliance since 1976
Bankers' Threads User #8