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#2060241 - 01/25/16 02:53 PM Filing issue?
BFrame Offline
Gold Star
BFrame
Joined: Nov 2011
Posts: 401
USA
Logged in to file CTRs earlier this morning with no problem.
I timed out of my session so logged in again.
Now I don't have the links to file anything (CTRs, SARs, DOEPs).

Anybody else recently log in noticing this?

Or is it just me? Hmm
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#2060244 - 01/25/16 02:59 PM Re: Filing issue? BFrame
bcompliance Offline
Diamond Poster
Joined: Sep 2014
Posts: 1,258
I just logged in to check and I don't have the links either.
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#2060246 - 01/25/16 03:02 PM Re: Filing issue? BFrame
BFrame Offline
Gold Star
BFrame
Joined: Nov 2011
Posts: 401
USA
Ok, thanks so much BC.
I appreciate it.
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#2060260 - 01/25/16 03:50 PM Re: Filing issue? BFrame
McGruff Offline
Gold Star
McGruff
Joined: Feb 2004
Posts: 262
Texas
Yep. All my users are missing all filing options and the inbox/outbox as well. I called the helpdesk---they are closed due to inclement weather.

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#2060261 - 01/25/16 03:55 PM Re: Filing issue? BFrame
FNBA Auditor Offline
New Poster
Joined: Apr 2009
Posts: 2
In the woods
Thank you for commenting here, I don't have any filing options either and called the helpdesk and received their message.

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#2060263 - 01/25/16 03:57 PM Re: Filing issue? BFrame
KarenD Offline
New Poster
Joined: Mar 2012
Posts: 6
Same issue here.

If anyone gets information from the about a resolution, please post on here so we have an idea what is going on.

I emailed them but if no one is there to read the email, did it even get sent? (sorry trying to make light of the situation with philosophical humor)

It's Monday, what was I thinking.

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#2060282 - 01/25/16 04:55 PM Re: Filing issue? BFrame
ms.understood Offline
Member
Joined: Jan 2012
Posts: 95
Washington
Interestingly the two super users here see no links, but the folks that are not super users here still see their respective filing links. Maybe just a problem for some types of filers?

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#2060287 - 01/25/16 05:00 PM Re: Filing issue? BFrame
TXBSA Offline
100 Club
Joined: May 2006
Posts: 170
TX
I was having the same issue this morning. I just tried logging in again about 5 minutes ago and all my links were back.

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#2060290 - 01/25/16 05:06 PM Re: Filing issue? BFrame
bcompliance Offline
Diamond Poster
Joined: Sep 2014
Posts: 1,258
Tried again, still no links here.
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#2060291 - 01/25/16 05:08 PM Re: Filing issue? BFrame
RockChucker, CAMS Offline
Diamond Poster
Joined: Jul 2013
Posts: 1,691
The Country
Looks like things are back to normal for me.
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#2060295 - 01/25/16 05:30 PM Re: Filing issue? BFrame
doodles Offline
Gold Star
doodles
Joined: Jan 2004
Posts: 494
PA
Just checked and my links are back as well. My assistant was in a panic this morning (she is new to this) so I logged in and I had the links. But then I logged out to go check out her system and when I logged back in they were gone. Was worried that it was on our end but thought I would check BOL like I always do and was glad that we weren't the only ones experiencing difficulties. Figured I would reach out to BOL before any attempt with the help desk and so glad I did! Can always count on BOL!!

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#2060299 - 01/25/16 05:40 PM Re: Filing issue? BFrame
MHuff Offline
100 Club
MHuff
Joined: Nov 2006
Posts: 219
LA
Same problem here, but links have not come back yet! I knew I'd be able to find out on BOL if others were having this problem, too! Thanks!
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#2060352 - 01/25/16 07:19 PM Re: Filing issue? BFrame
Becca1 Offline
Junior Member
Joined: Mar 2013
Posts: 44
Same here!

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#2060355 - 01/25/16 07:33 PM Re: Filing issue? BFrame
ComplianceGurl, CRCM Offline
Gold Star
Joined: Jul 2007
Posts: 498
No luck here....

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#2060363 - 01/25/16 07:44 PM Re: Filing issue? BFrame
doodles Offline
Gold Star
doodles
Joined: Jan 2004
Posts: 494
PA
And now mine have disappeared again!! Had them for a brief moment... Guess will just wait and see when the dust settles. Wonder if they have been hacked? Maybe blame it on Jonas?

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#2060407 - 01/25/16 09:34 PM Re: Filing issue? BFrame
thomasj Offline
Power Poster
Joined: Mar 2001
Posts: 5,063
Pennsylvania
If you have no links to file reports due to an issue on their end they will give you extra time to file reports right? Oh my, I almost was able to type that without laughing. laugh
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#2060434 - 01/25/16 11:31 PM Re: Filing issue? BFrame
Questioner Offline
100 Club
Joined: Jan 2012
Posts: 113
Just logged in and I don't see the links either. I thought there was something wrong with my eyes for a minute. Emailed the Help Desk.

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#2060438 - 01/26/16 12:05 AM Re: Filing issue? BFrame
MJNoone Offline
Member
MJNoone
Joined: Dec 2010
Posts: 99
Kansas
Glad to know I'm not going CrAZy!!! I emailed the Help Desk earlier this afternoon, but have gotten no reply.
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#2060453 - 01/26/16 01:12 PM Re: Filing issue? BFrame
BSAkpo Offline
Junior Member
BSAkpo
Joined: Jul 2014
Posts: 48
US
I'm so glad I saw this! My links disappeared late yesterday. They're up now. However, I can't attach a text file to a SAR batch. The same file will work in the CTR batch, but not the SAR batch. I'm so close to the 30 day deadline. The BSA e-filing help desk is closed AGAIN! I have a feeling it's something simple like an updated Java issue, but I don't understand why the same file will work for a CTR batch but not for a SAR batch. Argh......

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#2060459 - 01/26/16 02:03 PM Re: Filing issue? BFrame
Sheba Offline
Member
Sheba
Joined: Mar 2002
Posts: 74
Oz
Still no links to filing reports when I logged on this morning.

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#2060465 - 01/26/16 02:20 PM Re: Filing issue? BFrame
Jennifer Offline
100 Club
Jennifer
Joined: Dec 2014
Posts: 182
I also cannot access the reports.

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#2060466 - 01/26/16 02:22 PM Re: Filing issue? BFrame
bcompliance Offline
Diamond Poster
Joined: Sep 2014
Posts: 1,258
My links decided to show up today.
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#2060470 - 01/26/16 02:30 PM Re: Filing issue? BFrame
VMcKinsey Offline
Member
VMcKinsey
Joined: Nov 2014
Posts: 53
TN
We are having issues too. I'm in the middle of my state exam and the examiners have no idea what's going on. I tried calling FinCen, got transferred then hung up on. I have SARs that need to go out and CTRs that need acknowledged. Would have been nice if they gave us a fair warning about this new upcoming filing method.

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#2060473 - 01/26/16 02:39 PM Re: Filing issue? BFrame
Sheba Offline
Member
Sheba
Joined: Mar 2002
Posts: 74
Oz
Links are now back. Now to catch up.

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#2060475 - 01/26/16 02:41 PM Re: Filing issue? BFrame
ecrew,CRCM Offline
100 Club
ecrew,CRCM
Joined: Apr 2010
Posts: 204
Fl
Had no links yesterday nor this morning and they are closed for inclement weather again today.
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