>3 Billion - ~45 branches, 5 states. Compliance designed the system and I'm currently maintaining it. I have a backend where I categorize any complaints I consider relevant to compliance. Actual follow-up/resolution is the responsibility of Retail Banking (any unresolved complaints entered create an auto-notification to the associate's direct supervisor). While I currently also trend the type of complaint, product involved, department affected, etc., we're trying to transition responsibility over to the head of Retail Banking. Honestly, most complaints I see are the result of poor customer service and Retail management is going to benefit more than I am. Compliance related complaints cover about 10% of all submissions per quarter.