I agree with Andy that notifying the customer makes good sense from a customer service standpoint. However, you may also want to search your State Law for any specific requirements. If you are located in Texas, the Finance Code requires that we mail to the lessee a notice of relocation 30 days prior to a non-emergency move. The notice must state the scheduled date and time of the relocation and whether the box will be opened during the relocation. A lessee should be given the opportunity to personally supervise the relocation or authorize the relocation in writing.
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VMACK
CRCM
“The wise know their limitations; the foolish do not.â€
Benjamin Hoff, The Tao of Pooh