Our tellers scan their transactions throughout the day through back counter scanners. We are a Fiserv bank and use their module for scanning. Because we have ongoing rejects and mis-feeds, the teller has to be given the functionality to change tran codes amounts and account numbers as they scan to "balance" their batches. There is a report that shows changes made but it includes every change made and our teller mgr is not open to reviewing this report due to the timing required. Internal Audit sees this a gap in controls, the tellers could divert the deposit to someone else's account or change the amount of a deposit.
Do other banks review these types of reports daily?
Are there other options?