While reviewing monthly denials and sample of loan reviews both--I am noticing on apps for indirect loans from dealers there is rarely any indication the applicants would like to apply for joint intent.
Our LOs typically receive the faxed app & cb, review and approve, deny, or counter. Seldom speaking to the customer, even if it closes.
Is this on us as the lender even though the dealers take responsibility for taking the application etc.? If so, what is your suggestion to remedy this? New to this role and FI--I don't have any experience with indirect lending...so I'm unsure of where to begin to even look for the answer!
Thanks in advance.