Skip to content
BOL Conferences
Thread Options
#2104009 - 10/20/16 11:45 PM Reg E Dispute - Incorrect Amount
racingtofriday Offline
New Poster
Joined: Nov 2014
Posts: 20
A cardholder disputed a transaction due to the amount being incorrect: purchased a car wash for $10.00, but the charge was for $63.18. We obtained a receipt from the merchant showing it was for a gas purchase in the total of $63.18.

Can we deny the cardholder of this claim?

Return to Top
eBanking / Technology
#2104052 - 10/21/16 02:50 PM Re: Reg E Dispute - Incorrect Amount racingtofriday
BrianC Offline
Power Poster
BrianC
Joined: Nov 2004
Posts: 6,685
Illinois
Reg E requires that you investigate the claim. If based on the documentation you obtained during your investigation, you conclude that no error occurred and the customer was charged the correct amount, then you can deny the claim.
_________________________
Sola Gratia, Sola Fides, Sola Scriptura, Solus Christus, Soli Deo Gloria!
www.tcaregs.com

Return to Top

Moderator:  Andy_Z