Skip to content
BOL Conferences
Thread Options
#2116353 - 01/31/17 08:51 PM Does anyone monitor consumer accounts for excessiv
Daisy Doodle Offline
Diamond Poster
Joined: Feb 2014
Posts: 1,030
Southern U.S.
debit card returns? We have a situation where it appears a customer was processing 'fake' returned merchandise to his employer and crediting his own debit card for the 'return'. Embezzling, in other words.

I have never heard of anyone doing this (in quantity) before and we only monitor ACH originators for returns.

Return to Top
BSA/AML/CIP/OFAC Forum
#2116367 - 01/31/17 09:25 PM Re: Does anyone monitor consumer accounts for excessiv Daisy Doodle
Midwest BSA Offline
Member
Joined: Sep 2014
Posts: 57
It wasn't a Square thing, was it?

Return to Top
#2116368 - 01/31/17 09:28 PM Re: Does anyone monitor consumer accounts for excessiv Daisy Doodle
Daisy Doodle Offline
Diamond Poster
Joined: Feb 2014
Posts: 1,030
Southern U.S.
Nope. He was just plain crediting his own personal debit card for 'pretend' return of auto parts.

Return to Top
#2116374 - 01/31/17 09:44 PM Re: Does anyone monitor consumer accounts for excessiv Daisy Doodle
bcompliance Offline
Diamond Poster
Joined: Sep 2014
Posts: 1,294
Sounds like an ex customer.
_________________________
CRCM, CAMS

Return to Top
#2116381 - 01/31/17 09:59 PM Re: Does anyone monitor consumer accounts for excessiv Daisy Doodle
Daisy Doodle Offline
Diamond Poster
Joined: Feb 2014
Posts: 1,030
Southern U.S.
Of course we will close him. My question was a bit larger...about monitoring for a lot of debit card returns on consumer accounts.

Return to Top
#2116382 - 01/31/17 10:00 PM Re: Does anyone monitor consumer accounts for excessiv Daisy Doodle
Wildcat Rampage Offline
Member
Joined: Aug 2016
Posts: 95
Kentucky - Home of the 8 time ...
If the electronic credits to the account exceeded a certain amount over the course of a week, it might trigger an alert with my monitoring software, but that's about it.
_________________________
Wildcat basketball isn't a matter of life and death, it's much more important than that.

Return to Top
#2116390 - 01/31/17 10:36 PM Re: Does anyone monitor consumer accounts for excessiv Daisy Doodle
EB, CAMS Offline
100 Club
EB, CAMS
Joined: Mar 2009
Posts: 133
flyover country
We do look for POS returns and try to match them to original purchases. We don't do it on everyone, just when it pops up due to larger dollar POS credits. (meaning they'd have to do a few before we would see it.) We also look for this more in our prepaid line of business, not so much in regular consumer checking.
_________________________
It is actually possible for you and I to have different opinions and yet still live peaceably upon this planet.

Return to Top
#2116392 - 01/31/17 10:41 PM Re: Does anyone monitor consumer accounts for excessiv Daisy Doodle
Daisy Doodle Offline
Diamond Poster
Joined: Feb 2014
Posts: 1,030
Southern U.S.
How does it 'pop up' Frog Lady? Do you have an alert scenario for this in one of your systems?

Return to Top
#2116563 - 02/01/17 08:04 PM Re: Does anyone monitor consumer accounts for excessiv Daisy Doodle
EB, CAMS Offline
100 Club
EB, CAMS
Joined: Mar 2009
Posts: 133
flyover country
we have a scenario set up in our system. We also will sometimes catch it while doing reviews of other alerts.
_________________________
It is actually possible for you and I to have different opinions and yet still live peaceably upon this planet.

Return to Top

Moderator:  Andy_Z