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#2118006 - 02/13/17 06:33 PM
Accepting tax refund cards
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Platinum Poster
Joined: Nov 2003
Posts: 530
Midwest
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My head of Retail asked about having to accept tax refund cards as cash advances. These cards are not embossed- are we required to accept them, just like we'd accept any other card for a cash advance from a customer or a non-customer? Are we bound by our Card processor, which is under a Visa contract?
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#2118009 - 02/13/17 06:38 PM
Re: Accepting tax refund cards
M&M
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Gold Star
Joined: Sep 2007
Posts: 496
WA
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See this thread. From there: If you are a MasterCard Issuer, see rule 8.10.1 of the MasterCard Rules:
8.10.1 Nondiscrimination
Rule 8.10.1 of Chapter 8, �Sales Transactions and Cash Disbursements,� is modified to include the following:
Subject to compliance with the Standards, each Customer within the U.S. Region must provide cash disbursement services to all Cardholders at all of the Customer�s offices where teller services are provided.
VISA Issuers should refer to VISA Operating Rules
Each Member, excluding one participating only in the Visa Electron or Plus programs, must make Manual Cash Disbursements to other Issuers' Visa Cardholders from all of its Branches in its Country of Domicile. This includes, but is not limited to, unembossed Visa Cards, and Visa Cards with a generic dentifier or no Cardholder name. This requirement is limited only by applicable law and the Issuer's Cash Disbursement policy.
Thanks Brian for being awesome and posting your answers for me to copy and paste! 
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#2118171 - 02/14/17 05:36 PM
Re: Accepting tax refund cards
M&M
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Platinum Poster
Joined: Nov 2003
Posts: 530
Midwest
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Thanks CULady and BrianC!
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#2118180 - 02/14/17 05:50 PM
Re: Accepting tax refund cards
M&M
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Power Poster
Joined: Nov 2004
Posts: 6,724
Illinois
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I didn't do any work on this one other than leave a nice trail of breadcrumbs in prior threads, but thank you for the kind words CULady. That really brightened my day!
_________________________
Sola Gratia, Sola Fides, Sola Scriptura, Solus Christus, Soli Deo Gloria! www.tcaregs.com
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#2118191 - 02/14/17 06:17 PM
Re: Accepting tax refund cards
BrianC
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Gold Star
Joined: Sep 2007
Posts: 496
WA
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I didn't do any work on this one other than leave a nice trail of breadcrumbs in prior threads, but thank you for the kind words CULady. That really brightened my day! Well thank you Brian! As a compliance person, I don't hear that too often! Usually I get the feeling I bring a gray cloud with me...
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#2118207 - 02/14/17 07:22 PM
Re: Accepting tax refund cards
M&M
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Platinum Poster
Joined: Nov 2003
Posts: 530
Midwest
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Follow up question on this- we're a Visa issuer. The tax refund cards are American Express. Do our Visa rules still bind us to accept these cards?
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#2121298 - 03/09/17 06:36 PM
Re: Accepting tax refund cards
M&M
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Diamond Poster
Joined: Sep 2008
Posts: 2,474
Midwest
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Can we enforce limits on cash advances for non-customers?
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#2121304 - 03/09/17 06:55 PM
Re: Accepting tax refund cards
M&M
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100 Club
Joined: Jun 2010
Posts: 118
Cleveland, TN
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I have recently been in the middle of the cash advance credit card issue and will be happy to share what I have learned:
If you have a visa/mc bin, you must offer cash advances to customers and non customers and no discriminatory practices. The cards do not have to be embossed. You can set a daily limit of $5,000 but this limit has to effect customers and non customers. We do not have an American Express bin, so we do not take American Express. If I had my way we would not offer cash advances at all. They scare me to the core and it is astonishing how much we pay out each day to non customers.
There are banks in our area that have put in place discriminatory practices, which drives much of the cash advance business to our offices.
_________________________
Christy Griffith
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#2121315 - 03/09/17 07:09 PM
Re: Accepting tax refund cards
M&M
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Diamond Poster
Joined: Sep 2008
Posts: 2,474
Midwest
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Thanks for the information! I know, I wish we did not have to do them. We have experienced some loss lately so we are looking at all options right now.
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#2121318 - 03/09/17 07:14 PM
Re: Accepting tax refund cards
M&M
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100 Club
Joined: Jun 2010
Posts: 118
Cleveland, TN
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We have just written some updated cash advance procedures I would be happy to share with you.
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#2121341 - 03/09/17 08:38 PM
Re: Accepting tax refund cards
M&M
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10K Club
Joined: Jul 2001
Posts: 83,396
Galveston, TX
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We have experienced some loss lately so we are looking at all options right now.
If you process that transactions under your merchant services agreement, how can you possibly be suffering losses?
_________________________
The opinions expressed here should not be construed to be those of my employer: PPDocs.com
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#2121408 - 03/10/17 02:09 PM
Re: Accepting tax refund cards
M&M
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Diamond Poster
Joined: Dec 2015
Posts: 1,068
Midwest
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So I don't want to keep beating a dead horse in the mouth....but I have a question regarding the MasterCard rules etc. I'll be honest - having to service non-customer cash advances is new to us and something we are going to have to change. With this....we recently stopped doing cash advances all together, customer and non-customer alike, in our drive-thru areas because one of our branch managers stated the liability was higher. After reading all of these posts I now question whether not doing cash advances in our drive thru is ok or not or if we need to again make a change.
Thoughts??
Thanks!
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#2121410 - 03/10/17 02:11 PM
Re: Accepting tax refund cards
Bankwoman1
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10K Club
Joined: Aug 2001
Posts: 21,939
Next to Harvey
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Until Brian gets here, I'm going to say that you can limit what services you provide at the drive thru for any reason you like.
_________________________
In this world you must be oh so smart or oh so pleasant. Well, for years I was smart. I recommend pleasant.
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#2121447 - 03/10/17 03:37 PM
Re: Accepting tax refund cards
M&M
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Power Poster
Joined: Nov 2004
Posts: 6,724
Illinois
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A drive up is a convenience center. Mastercard's rule requiring cash advance services at all branches where teller services are provided does not mean that this higher risk transaction must be processed through the drive-up any more than you have to allow customers to try and put 15 pounds of coin through a drive up tube that then gets stuck.
_________________________
Sola Gratia, Sola Fides, Sola Scriptura, Solus Christus, Soli Deo Gloria! www.tcaregs.com
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#2121452 - 03/10/17 03:53 PM
Re: Accepting tax refund cards
M&M
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100 Club
Joined: Jun 2010
Posts: 118
Cleveland, TN
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We do not do cash advances at the drive through for customers or non customers. They must come in. This also enables us to get good video of the transaction if needed in the future.
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#2121479 - 03/10/17 05:07 PM
Re: Accepting tax refund cards
M&M
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Diamond Poster
Joined: Dec 2015
Posts: 1,068
Midwest
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Great! Thank you both Brian and Christy. This will make my Branch Admin much happier!!
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