Is there a way we can have customers sign a wavier holding us not responsible if they use their card in that country or do Visa rules trump that?
Never mind VISA rules. The commentary to Reg E 1005.6 will trump everything.
Limits on liability. The extent of the consumer's liability is determined solely by the consumer's promptness in reporting the loss or theft of an access device. Similarly, no agreement between the consumer and an institution may impose greater liability on the consumer for an unauthorized transfer than the limits provided in Regulation E.
In keeping with the theme of trump cards, trying to impose such an agreement on a customer will provide as much benefit to you as bidding nil while holding the ace of spades.
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