Here's the body of a sample Provisional Credit letter we have:
Dear <Name>,
On _<date>_ you filed a claim that there were withdrawals from your account which were unauthorized. This letter is to inform you that on _<date>_ your account _<(number)>_ was given a provisional credit in the amount of _<deposit amount>_.. This is a temporary credit provided to you until we have completed our investigation of your claim.
The final resolution of your claim will be determined as quickly as possible, but no later than _<date>_. Until your claim is resolved, you have full use of these funds.
If we deny your claim for any reason, this provisional credit will be deducted from your account. You will be notified in this event.
Should you have questions regarding this provisional credit, please do not hesitate to call me at _<phone number>_.
Sincerely,
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And here's the body of a sample "Final Resolution - Provisional Credit Final" letter:
Dear <Name>,
This letter is to inform you that we have concluded our investigation regarding your electronic fund transfer(s) claim dated _<date>_.
{Case facts inserted here.}
Based on the facts of our investigation, your claim is found to be valid. On _<date>_ you were notified of a provisional credit (a temporary credit until we completed our investigation) being made of _<$amount>_ to your account _<(number)>_. This provisional credit is now permanent.
We apologize for any inconvenience this error may have caused you.
Should you have questions regarding this claim, please do not hesitate to call me at _<phone number>_.
Sincerely,