Lender created an LE for the applicant and "accidentally" checked the rate lock box which gave the applicants until the end of the month to accept. The lender left the employ of the bank and another lender was gifted the deal. When he reached out to the applicants (this was two weeks after the initial disclosing) they were very unhappy with the other lender and agreed to work with the current lender. They, however, were unsatisfied with the term and interest that was originally disclosed. The new lender creates a new LE with a new product and rate. However, because the rate was indicated as locked on the original LE, this is a problem correct? Could this be a valid change of circumstance since the borrowers are wanting the changes made, and quite honestly are more favorable than the previous? I can't imagine we are stuck with the original because the rate wasn't truly locked, the applicants never signed a rate lock agreement, and they wanted and received the lower rate.