What are we required to do if we receive an incomplete Loss Mitigation application less the 45 days but more than 37 days prior to a foreclosure sale? An "acknowledgement letter doesn't appear to be required, and a notice of a complete application isn't required. Common sense seems like at a minimum we should tell the customer what we still need, but I seem to be missing it in the rule.

Bump. I really can't seem to find requirements for incomplete applications received 44-38 days prior to a foreclosure sale. Common sense says work with the customer and third parties to complete and evaluate the application, but what does the rule say?

Is this just a really dumb question? Am I missing something obvious?

I think the problem is that you are looking for something that isn't there. I don't believe you have any obligations if their first request for Loss Mitigation is less than 45 days from sale and not complete. You can, of course, still apply common sense and try to help, but I don't see anything in the reg that requires you to do so.

Thank you. I was just hoping I wasn't missing something. I'm having a problem laying out all the steps in a straight line.