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#2147999 - 09/28/17 08:07 PM Fair Lending Training for Tellers?
Mel in WA Offline
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Joined: Mar 2013
Posts: 1,246
Do you require that tellers take fair lending training?

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Fair Lending
#2148000 - 09/28/17 08:08 PM Re: Fair Lending Training for Tellers? Mel in WA
Norman Paperman Offline
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Norman Paperman
Joined: Aug 2012
Posts: 1,692
48.934476, -114.343735
We do, but it is a very limited scope and tailored to the scenarios they are likely to encounter.
Maybe you just wanna fly the plane yourself. Well good luck pressing take off, then auto pilot, then land.


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#2148009 - 09/28/17 08:25 PM Re: Fair Lending Training for Tellers? Mel in WA
#Just Jay Offline
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#Just Jay
Joined: Oct 2006
Posts: 14,390
Yes, we do.

We use a home made training piece/slideshow that shows how each non-lending department or function of the bank can have an adverse impact on fair lending. It is actually kind of amusing if I say so myself.

Send me a PM and I am happy to share it.
I don't repeat gossip, so listen closely...

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#2148016 - 09/28/17 08:32 PM Re: Fair Lending Training for Tellers? Mel in WA
NMB Offline
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Joined: Jun 2002
Posts: 255
Southeast Michigan
When I was responsible for training, I had three levels of courses that were available from the training vendor we used. For senior management there was a course emphasizing the importance of loan/underwriting policy, anti-red-lining, disparate impact, etc.. For anyone in the lending world was a fair lending/ECOA course essentially about not discriminating. For non-lending bank personnel, there was a general course on equal treatment of everyone who walks into the bank.
My comments and opinions are my own, not my employer's.

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#2148037 - 09/28/17 09:35 PM Re: Fair Lending Training for Tellers? Mel in WA
Rocky P Offline
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Joined: Jun 2003
Posts: 7,611
Training should be tailored to the audience. For tellers, greeting everyone, and in the order they came into the branch, inquiring if they needed a loan, offering applications and contact with a loan officer to everyone. Generally awareness of products and how to get them and marketing the loans to the customers.
Integrity. With it, nothing else matters. Without it, nothing else matters.

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#2148297 - 10/02/17 05:27 PM Re: Fair Lending Training for Tellers? Mel in WA
InFairness, CRCM Offline
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InFairness, CRCM
Joined: Nov 2010
Posts: 888
Yes, we do. We require anyone with any customer contact or any role in the credit process to take fair lending and UDAAP training.
Last edited by InFairness, CRCM; 10/02/17 05:28 PM. Reason: Added additional content
Opinions are strictly my own, and have nothing to do with my employer.

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#2149090 - 10/06/17 07:21 PM Re: Fair Lending Training for Tellers? #Just Jay
MBrownie Offline
Joined: May 2015
Posts: 96
If you wouldn't mind sharing, I would appreciate it Jay! Training coming up for ALL staff this month and my topic is fair lending / fair service. Thanks! Sent you a PM

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