Do you require that tellers take fair lending training?

We do, but it is a very limited scope and tailored to the scenarios they are likely to encounter.

Yes, we do.

We use a home made training piece/slideshow that shows how each non-lending department or function of the bank can have an adverse impact on fair lending. It is actually kind of amusing if I say so myself.

Send me a PM and I am happy to share it.

When I was responsible for training, I had three levels of courses that were available from the training vendor we used. For senior management there was a course emphasizing the importance of loan/underwriting policy, anti-red-lining, disparate impact, etc.. For anyone in the lending world was a fair lending/ECOA course essentially about not discriminating. For non-lending bank personnel, there was a general course on equal treatment of everyone who walks into the bank.

Training should be tailored to the audience. For tellers, greeting everyone, and in the order they came into the branch, inquiring if they needed a loan, offering applications and contact with a loan officer to everyone. Generally awareness of products and how to get them and marketing the loans to the customers.

Yes, we do. We require anyone with any customer contact or any role in the credit process to take fair lending and UDAAP training.

If you wouldn't mind sharing, I would appreciate it Jay! Training coming up for ALL staff this month and my topic is fair lending / fair service. Thanks! Sent you a PM