Hi Kristi,
First of all, welcome to BOL!
I am not quite sure I understand your question - Are you stating that a consumer was shopping different banks, brought in an LE from a different bank and your LO was able to persuade them to submit the application with your bank instead?
If so, I am not sure how that affects the compensation rules. Your institution should already have specific compensation plans in place which dictate LO Comp. If you are matching pricing from another lender, it shouldn't matter. That is a business decision and a pricing exception.
If you are pricing based on interest rates you have a whole other mess to deal with. Hopefully that is not what you are referring to.
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The opinions expressed are mine, do not represent the opinions of my employer, and they are not to be taken as legal advice.