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#2156016 - 12/05/17 03:02 PM Changing Hours Open
rrush Offline
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Joined: Dec 2011
Posts: 74
If we wanted to close our lobby's on Saturdays, and just have the drive thru open, do we have to get approval from our regulator? Do we need to notify our customers by regulation or would that just be a customer service thing?

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General Discussion
#2156018 - 12/05/17 03:07 PM Re: Changing Hours Open rrush
rlcarey Offline
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rlcarey
Joined: Jul 2001
Posts: 78,596
Galveston, TX
If you are State chartered, you need to check State law and regulation.
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#2156021 - 12/05/17 03:23 PM Re: Changing Hours Open rrush
rrush Offline
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Joined: Dec 2011
Posts: 74
WE are regulated by the OCC.

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#2156022 - 12/05/17 03:28 PM Re: Changing Hours Open rrush
rlcarey Offline
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rlcarey
Joined: Jul 2001
Posts: 78,596
Galveston, TX
Reduction of Services
A bank may alter the operations conducted at a branch without being subject to the branch closing requirements, provided that the facility remains a branch. For example, the branch’s hours of operation may be reduced, certain functions or services previously provided at that location may be eliminated, or a national bank branch may be downgraded to a night depository. Nevertheless, a bank should consider providing appropriate advance notice of service changes to customers as a good business practice even when statutory branch closing requirements are not applicable.

https://www.occ.treas.gov/publications/publications-by-type/licensing-manuals/pub-clm-bc.pdf
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#2156029 - 12/05/17 03:53 PM Re: Changing Hours Open rrush
rrush Offline
Member
Joined: Dec 2011
Posts: 74
I looked for that on the OCC website - thank you very much. I need to refine my search skills I guess

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#2156035 - 12/05/17 04:19 PM Re: Changing Hours Open rrush
BrianC Online
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BrianC
Joined: Nov 2004
Posts: 6,204
Illinois
Also don't forget to update your CRA Public File.
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#2156065 - 12/05/17 07:11 PM Re: Changing Hours Open rrush
ocbeach Offline
Junior Member
Joined: Sep 2015
Posts: 47
Maryland
Thank you, Brian! That's a good reminder.

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