Truffle is right. As the CFPB hasn't given us anything clear and there is a discrepancy between Appendix B and the FIG, there seems to be two camps on this right now.
Camp 1 follows the FIG and says essentially what Likes to Comply said: that the FIG does not list "not seen in person" as a reason to use NA.
Camp 2 looks at Appendix B and essentially says what Truffle stated: That you don't have to make a visual observation if the application was not taken in person, which translates to reporting NA.
Personally, I have been in Camp 2 and have debated this on other threads, but also fully know that a) some vendors will force a hand into Camp 1 and b) the CFPB could end up clarifying this at a later time.
At the end of the day, this topic is a gray area due to the discrepancy in Appendix B and the FIG. Therefore, banks are probably best to following the guidance that Banker K referenced previously in this thread from the CFPB in post 2166858: "Since the rule does not specifically address this, we are not prohibited from selecting “NA†or “Not Collected…â€. Recommended whatever we decide to use, be consistent."
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Adam Witmer, CRCM
All statements are my opinion, not those of my employer, and should not be taken as legal advice.
www.compliancecohort.com