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#2166438 - 03/01/18 09:50 PM ATM dispute
lisawin Offline
Member
Joined: Sep 2015
Posts: 72
Mississippi
If we have an ATM dispute where the customer states they did not make the transaction and the debit card has the VISA logo
on it. According to our records it did not go through the visa network. Would this fall under Reg. E due to the pin number being
used or would this fall under VISA because of the card having the VISA logo on the card?

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eBanking / Technology
#2166451 - 03/01/18 10:39 PM Re: ATM dispute lisawin
BrianC Offline
Power Poster
BrianC
Joined: Nov 2004
Posts: 6,326
Illinois
VISA only extends its Zero Liability protections to transactions processed by VISA, but since we have a claim of an unauthorized EFT, Reg E 1005.6 liability and 1005.11 investigation procedures would apply.

Be careful when asking questions of "Would this fall under VISA or Reg E...?" as many claims are covered by both sets of rules.
_________________________
Sola Gratia, Sola Fides, Sola Scriptura, Solus Christus, Soli Deo Gloria!
www.tcaregs.com

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#2166455 - 03/01/18 11:04 PM Re: ATM dispute lisawin
lisawin Offline
Member
Joined: Sep 2015
Posts: 72
Mississippi
Does the Visa Zero liability protection extend to transactions conducted with a pin. For example, I use my pin at the grocery store instead of my signature. (The transaction is processed by visa).

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#2166460 - 03/02/18 01:14 AM Re: ATM dispute lisawin
BrianC Offline
Power Poster
BrianC
Joined: Nov 2004
Posts: 6,326
Illinois
VISA Zero Liability was expanded in October 2014 to include all transactions processed by VISA including PIN-based purchases and ATM withdrawals on VISA's ATM network (PLUS).
_________________________
Sola Gratia, Sola Fides, Sola Scriptura, Solus Christus, Soli Deo Gloria!
www.tcaregs.com

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#2166486 - 03/02/18 03:54 PM Re: ATM dispute lisawin
lisawin Offline
Member
Joined: Sep 2015
Posts: 72
Mississippi
Thank you

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