We have a customer that is past due on a credit card and is in the collections/charge off stage. We have not been notified by the customer but a check on the DDMDC website shows that the customer has been notified of a future call-up to Active Duty Status on 3.8.2018 for the Army National Guard.

First, does this mean that this person now has SCRA protections? Second, can we continue to report the past due status of the account to the credit bureau?

Thanks in advance.