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#2178777 - 05/18/18 06:06 PM WFB Altering Business Customer Information
TryingtoComply Offline
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Joined: Apr 2013
Posts: 2,199
The West
This makes me want to make it a requirement that the customer complete the CBO form:

WFB Altering Business Customer Information https://www.wsj.com/articles/wells-fargo...age=1&pos=5
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#2178797 - 05/18/18 06:31 PM Re: WFB Altering Business Customer Information TryingtoComply
bcompliance Offline
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Joined: Sep 2014
Posts: 1,294
It seems that they cannot catch a break recently...
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#2178802 - 05/18/18 06:40 PM Re: WFB Altering Business Customer Information TryingtoComply
TryingtoComply Offline
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Self-identified. So someone is paying attention.
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#2178803 - 05/18/18 06:41 PM Re: WFB Altering Business Customer Information TryingtoComply
TryingtoComply Offline
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Joined: Apr 2013
Posts: 2,199
The West
Curious to know if anyone is allowing bank employees to complete forms for customers to sign. This article gives me pause.
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#2178820 - 05/18/18 07:46 PM Re: WFB Altering Business Customer Information TryingtoComply
bcompliance Offline
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I couldn't read the article without a subscription. At least they're trying now.

We are typing the form, which enters the data into the core. Customer signs to verify it is correct.
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#2178823 - 05/18/18 07:50 PM Re: WFB Altering Business Customer Information TryingtoComply
Daisy Doodle Offline
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Joined: Feb 2014
Posts: 1,030
Southern U.S.
Our entire system functionality is geared toward completing the form based on info provided by the customer. Like the sig card. The customer just signs. You hope he reviews it first.

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#2178848 - 05/18/18 09:28 PM Re: WFB Altering Business Customer Information TryingtoComply
TryingtoComply Offline
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Joined: Apr 2013
Posts: 2,199
The West
Collecting the information via an interview is one thing and I don't see a problem with that. What I'm really referring to is employees filling out the form with information they have on file.
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#2178939 - 05/21/18 04:48 PM Re: WFB Altering Business Customer Information TryingtoComply
Elwood P. Dowd Offline
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Joined: Aug 2001
Posts: 21,939
Next to Harvey
That cannot possibly be true. The new Wells ad (You Tube) says they are earning back our trust.
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