Investigate it. Ensure this is a charge to the deposit account and not a hold first.
Then inquire with the hotel as to the manner of payment and the amount owed. If the hotel says it was paid via debit card and that is the only payment tendered or was required to satisfy the bill, I'd say it's an argument over costs between the consumer and hotel.
The customer authorized it, received benefit and actually did it - it's not a valid claim.
My opinions are not necessarily my employers.
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell