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#2186444 - 07/23/18 04:12 PM MLA/SCRA database link
LoanCompliance Offline
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Joined: Feb 2018
Posts: 17
Anyone else having trouble accessing the MLA or SCRA record search links today?

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Lending to Servicemembers (SCRA, JWNDAA), War, Terrorism
#2186452 - 07/23/18 04:42 PM Re: MLA/SCRA database link LoanCompliance
Carolina Blue Offline
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Joined: Jul 2005
Posts: 952
Lost in a regulatory fog
It appears both site's certificates have been revoked which means the DoD's IT group forgot to renew. blush Not sure what we're supposed to do in the meantime.

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#2186453 - 07/23/18 04:45 PM Re: MLA/SCRA database link LoanCompliance
raitchjay Online
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Joined: Oct 2009
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OK
Is Internet Explorer the only website that cares about certificates? I've never had google chrome or mozilla firefox ask me about certificates........it's weird here.....have had complaints about the issue (we are now an IE place only...ugh)....but one of my users was able to get on and pull one.
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#2186458 - 07/23/18 04:52 PM Re: MLA/SCRA database link LoanCompliance
BSAguy Offline
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Posts: 285
Kansas
I've got the same problem and I use Firefox.
Last edited by BSAguy; 07/23/18 04:53 PM.
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#2186460 - 07/23/18 04:59 PM Re: MLA/SCRA database link LoanCompliance
LoanCompliance Offline
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Joined: Feb 2018
Posts: 17
I just called their technical support and they have a message "503 error code and then something with decoding/encrypting" I don't 'speak' IT so I didn't catch all of the message.
I hope they will be able to fix this really soon. :-)

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#2186463 - 07/23/18 05:06 PM Re: MLA/SCRA database link LoanCompliance
BSAguy Offline
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Joined: Aug 2007
Posts: 285
Kansas
I'm on hold with them now to see what they say. That initial error message only stated something about saving the file. We can't even access the website. I'll let you know what I find out.

My wait time is "approximately" 22 minutes...ugh!

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#2186467 - 07/23/18 05:10 PM Re: MLA/SCRA database link LoanCompliance
raitchjay Online
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I'm betting on the over.
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#2186476 - 07/23/18 05:23 PM Re: MLA/SCRA database link LoanCompliance
BSAguy Offline
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Posts: 285
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Well, it was just barely over at 24 minutes. That being said, it was a complete waste of time. They had no idea how long it would be before their certificate issues were cleared up. I have doubts whether the person I talked to even understood what I was asking. GRRRRR!

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#2186532 - 07/23/18 08:41 PM Re: MLA/SCRA database link LoanCompliance
BSAguy Offline
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A question I have is if we are having issues with their website, how are the credit reporting agencies getting their information for the notifications that are on the credit bureau reports?

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#2186534 - 07/23/18 08:43 PM Re: MLA/SCRA database link LoanCompliance
LoanCompliance Offline
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Joined: Feb 2018
Posts: 17
Most big companies/agencies have direct access to the database rather than through their website. I am not sure if they are able to obtain the status but I'd think or hope that they are able to get it due to the direct access.

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#2186535 - 07/23/18 08:47 PM Re: MLA/SCRA database link LoanCompliance
MyOhMyWeComply Offline
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Joined: Sep 2015
Posts: 109
Texas
It appears to be back up and running

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#2186536 - 07/23/18 08:47 PM Re: MLA/SCRA database link LoanCompliance
LoanCompliance Offline
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Joined: Feb 2018
Posts: 17
At least that's what I remember from reading through all the documentation in the beginning. Everyone can register to access the database directly. We chose not to as our volume isn't that high.

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#2186537 - 07/23/18 08:52 PM Re: MLA/SCRA database link LoanCompliance
LoanCompliance Offline
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Joined: Feb 2018
Posts: 17
I still cannot access it. Do you use IE, Firefox, or Chrome?

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#2186538 - 07/23/18 09:08 PM Re: MLA/SCRA database link LoanCompliance
BSAguy Offline
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Joined: Aug 2007
Posts: 285
Kansas
I still can't access it either, and I've tried all 3 browsers that LoanCompliance mentioned.

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#2186540 - 07/23/18 09:09 PM Re: MLA/SCRA database link LoanCompliance
jmm Offline
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Joined: Mar 2015
Posts: 21
I just tried and also cannot get in.

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#2186542 - 07/23/18 09:13 PM Re: MLA/SCRA database link LoanCompliance
MyOhMyWeComply Offline
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Joined: Sep 2015
Posts: 109
Texas
https://mla-ap.dmdc.osd.mil/mla/#/home

This is the site we use... I've done 2 pulls since my last post and just completed another...

We are IE, I also pulled in Chrome

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#2186544 - 07/23/18 09:27 PM Re: MLA/SCRA database link LoanCompliance
raitchjay Online
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I just clicked on the link you supplied and got the same error message as earlier.
_________________________
I'm fixin' to fix that.

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#2186547 - 07/23/18 09:30 PM Re: MLA/SCRA database link LoanCompliance
MyOhMyWeComply Offline
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Joined: Sep 2015
Posts: 109
Texas
That is odd; I wonder why it is working for some and not others? Did you recently update your IE Patches?

We are on IE 11.0.49
Last edited by MyOhMyWeComply; 07/23/18 09:32 PM.
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#2186548 - 07/23/18 09:33 PM Re: MLA/SCRA database link LoanCompliance
raitchjay Online
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Heck, i don't know.....sorry. Like i said above, i have one processor who is able on one server to get there. It is definitely weird.
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I'm fixin' to fix that.

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#2186549 - 07/23/18 09:39 PM Re: MLA/SCRA database link LoanCompliance
BSAguy Offline
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Joined: Aug 2007
Posts: 285
Kansas
The problem is the website's certificate has expired. While some banks IT departments may let you access a website with an expired certificate, many IT departments won't allow that.

Here is what I get when I try to access the website: "A secure session cannot be established because the site ( mla-ap.dmdc.osd.mil ) provided an invalid certificate." It goes on to say "Reason: OCSP_REVOKED_CERT"

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#2186551 - 07/23/18 09:56 PM Re: MLA/SCRA database link LoanCompliance
LoanCompliance Offline
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Joined: Feb 2018
Posts: 17
Thanks everyone. - I also think it is an IT security setting. I can access the website from my cell phone now (I was not able to do so earlier today) but I still cannot access it from a bank computer. I will have our IT Director look into it.

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#2186584 - 07/24/18 02:24 PM Re: MLA/SCRA database link LoanCompliance
Soccer Offline
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Joined: Jan 2010
Posts: 1,018
Utopia
They have an automated message at their 800 number acknowledging the issue.
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#2186585 - 07/24/18 02:26 PM Re: MLA/SCRA database link LoanCompliance
raitchjay Online
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Posts: 8,674
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Does it say anything about WHEN they'll fix it?
_________________________
I'm fixin' to fix that.

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#2186590 - 07/24/18 02:52 PM Re: MLA/SCRA database link LoanCompliance
raitchjay Online
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Joined: Oct 2009
Posts: 8,674
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Those of you who rely on the website, what are you doing while unable to access it? Delaying closings? Accepting violations?
_________________________
I'm fixin' to fix that.

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#2186610 - 07/24/18 04:06 PM Re: MLA/SCRA database link Soccer
K Offline
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Joined: Jul 2018
Posts: 1
Do you have the Contact number?

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