It appears both site's certificates have been revoked which means the DoD's IT group forgot to renew. Not sure what we're supposed to do in the meantime.
#2186453 - 07/23/1804:45 PMRe: MLA/SCRA database link LoanCompliance
raitchjay
Power Poster
Joined: Oct 2009
Posts: 9,110
OK
Is Internet Explorer the only website that cares about certificates? I've never had google chrome or mozilla firefox ask me about certificates........it's weird here.....have had complaints about the issue (we are now an IE place only...ugh)....but one of my users was able to get on and pull one.
I just called their technical support and they have a message "503 error code and then something with decoding/encrypting" I don't 'speak' IT so I didn't catch all of the message. I hope they will be able to fix this really soon. :-)
#2186463 - 07/23/1805:06 PMRe: MLA/SCRA database link LoanCompliance
BSAguy
Gold Star
Joined: Aug 2007
Posts: 298
Kansas
I'm on hold with them now to see what they say. That initial error message only stated something about saving the file. We can't even access the website. I'll let you know what I find out.
#2186476 - 07/23/1805:23 PMRe: MLA/SCRA database link LoanCompliance
BSAguy
Gold Star
Joined: Aug 2007
Posts: 298
Kansas
Well, it was just barely over at 24 minutes. That being said, it was a complete waste of time. They had no idea how long it would be before their certificate issues were cleared up. I have doubts whether the person I talked to even understood what I was asking. GRRRRR!
#2186532 - 07/23/1808:41 PMRe: MLA/SCRA database link LoanCompliance
BSAguy
Gold Star
Joined: Aug 2007
Posts: 298
Kansas
A question I have is if we are having issues with their website, how are the credit reporting agencies getting their information for the notifications that are on the credit bureau reports?
Most big companies/agencies have direct access to the database rather than through their website. I am not sure if they are able to obtain the status but I'd think or hope that they are able to get it due to the direct access.
At least that's what I remember from reading through all the documentation in the beginning. Everyone can register to access the database directly. We chose not to as our volume isn't that high.
#2186549 - 07/23/1809:39 PMRe: MLA/SCRA database link LoanCompliance
BSAguy
Gold Star
Joined: Aug 2007
Posts: 298
Kansas
The problem is the website's certificate has expired. While some banks IT departments may let you access a website with an expired certificate, many IT departments won't allow that.
Here is what I get when I try to access the website: "A secure session cannot be established because the site ( mla-ap.dmdc.osd.mil ) provided an invalid certificate." It goes on to say "Reason: OCSP_REVOKED_CERT"
Thanks everyone. - I also think it is an IT security setting. I can access the website from my cell phone now (I was not able to do so earlier today) but I still cannot access it from a bank computer. I will have our IT Director look into it.