My IT guy is kind to me, he lets me have Internet Explorer, Firefox and Chrome. We are using IE 11.0.96, Firefox 61.0.1, and Chrome 67.0.3396.99

I can't make any of the three connect.

The only luck we're having is by going to the site via cell phone....that is seeming to work.

^^
I tried to do that and got a warning that "this maybe a fake site"
So immediately closed out of it.

We didn't get such a warning....and the site looked like it always did....we didn't actually do the status report pull though.

So, what is everyone doing for now (if you rely on the website, i understand some use the credit reporting agencies)? Delaying your closings?

I guess i should add....we have some loan types (signature loans for example) that are often a one-day affair, application to close. Those are the types i'm talking about.

1-800-477-8227 is the MLA website's customer service number. I believe they use the term customer service jokingly. They had no desire to understand what I was telling them yesterday.

We are asking the borrower's if they know if they are subject to the Military Lending Act, and we are noting in the loan documentation that the website is not accessible.

As a side note, I called our OCC Field Office yesterday to ask if they knew anything. I was told that I was the first one to say anything about it. They weren't aware of the issue. They were going to check into it, but I haven't heard back from them.

I'm not having any problems here: https://scra.dmdc.osd.mil/scra/#/home

But we did find out under advanced connections (on the page that tells you to return to safety), that the site has changed locations.

800-477-8227 the support center

BSAguy makes a good point. It isn't a violation to not check the database, though you would loose your safe harbor. 232.5(a) provides that a creditor may use their own method to determine whether an applicant is a covered borrower. Therefore, conducting due diligence, as BSAguy suggested, is completely permissible though it does loose a safe harbor. I'm not sure I would want to forego too many loans for the safe harbor, but that is going to be a management decision.


"(a) No restriction on method for covered-borrower check. A creditor is permitted to apply its own method to assess whether a consumer is a covered borrower."

Just talked to support, ticket number 1633893, issues has been on going since Friday and they hope to resolve it by COB today

I still can't access the website. Getting the same error message as before.

From the ABA's Newsbytes this morning:

MILITARY BANKING
DOD Reports Technical Issue with MLA Database
The Department of Defense is currently working to resolve a technical issue with its Military Lending Act database after bankers reported receiving rejection messages when attempting to verify a servicemember’s status. DOD confirmed that an expired commercial security certificate on site the was the cause of the problem. While some users were unaffected, others reported being unable to access the database at all. Bankers experiencing difficulties with the database should contact the Defense Manpower Data Center technical assistance number at 800-477-8227.

"Bankers experiencing difficulties with the database" who call that number should expect what exactly? "Yep...it's not working"...or something that's actually helpful?

I just tried and was able to access through Explorer, Chrome and Edge. Looks like the issues may have been resolved?

It's accessible for me as well.