Curiosity question -- was there a restrictive indorsement on the check indicating it had been mobile-deposited when your teller cashed it? If so, you've got some training to do. You might also check to see if your teller system should have alerted the teller that the check had already been presented.
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John S. Burnett
BankersOnline.com
Fighting for Compliance since 1976
Bankers' Threads User #8