I agree with this advice, but the term "Online Banking and Mobile Banking electronic retention process" doesn't tell me what kinds of records we're talking about. If they include the detailed information you would need to resolve EFT or credit card errors under Regs. E and Z, for example, then you have a major interest in the reliability of the system. Likewise, if this category of records holds your only evidence of proper consent under ESIGN, then you must be very interested.
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...gone fishing.